FAQs
What is TryPurelyWell? TryPurelyWell is a personal development brand built around understanding human behavior. We publish books and guides focused on neuro-cognitive intelligence, communication, and emotional control — practical tools you can apply immediately, not concepts you file away and forget.
What kinds of products do you offer? We offer physical books and digital guides in behavioral psychology, communication mastery, and self-control. Our flagship title is The Behavior Operations Manual: Neuro-Cognitive Intelligence by Chase Hughes — a system for reading and influencing human behavior. We also offer digital quick-start guides and challenge programs to complement the books.
Do I get anything extra with my purchase? Yes. Customers who purchase The Behavior Operations Manual receive a complimentary digital copy of the Read People Clearly Quick-Start Guide — a condensed reference for applying the book's core frameworks right away. You'll receive it as a free gift via email after your order is fulfilled.
How long does shipping take? Most orders ship within 1–3 business days. Standard domestic delivery typically takes 7–15 business days after shipment.
Do you ship internationally? We currently ship primarily within the United States. If you're outside the US and interested in ordering, email us at trypurelywellsupport@gmail.com and we'll do our best to help.
How do I track my order? Once your order ships, you'll receive a confirmation email with a tracking number. If you haven't received tracking info within 3 business days of your order, contact us at trypurelywellsupport@gmail.com.
When will my digital product be delivered? Digital products and bonus guides are delivered by email within 24 hours of your order being fulfilled. If you don't see it, check your spam folder — or reach out and we'll resend it.
What is your return policy? If you're not satisfied with a physical product, you may return it within 30 days of delivery for a full refund, provided it is in its original, unopened condition. Digital products are non-refundable once accessed.
How do I request a refund or return? Email us at trypurelywellsupport@gmail.com with your order number and reason for your return. We'll respond within 1–2 business days with next steps. Once we receive the item, refunds are processed within 5–7 business days to your original payment method.
My order arrived damaged. What do I do? Email us at trypurelywellsupport@gmail.com with a photo of the damaged item and your order number. We'll send a replacement or issue a full refund — your choice.
How do I contact TryPurelyWell? The best way to reach us is by email: trypurelywellsupport@gmail.com. We typically respond within 1–2 business days.
What are your support hours? Our support team monitors emails Monday through Friday and aims to respond to all inquiries within 1–2 business days. Emails sent over the weekend will be answered the following Monday.